Privacy Policy

1. Introduction

At HONG KONG TENGDA INDUSTRIAL TRADING CO., LIMITED, we are committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you interact with our website, purchase our products (including Clutch Bags, Cross Body Bags, Shoulder Bags, Tote Bags, and Travel Bags), engage with our services, or participate in any of our business activities. By using our services or website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

Contact Information: When you create an account with us, place an order, subscribe to our newsletters, participate in promotions, or communicate with our customer service, we may collect your name, email address, phone number, shipping address, and billing address. For example, when you order a Travel Bag from our online store, we need your shipping address to ensure the product reaches you accurately.

Payment Information: To process payments for your purchases, we collect payment details such as credit card numbers, expiration dates, and security codes. This information is handled securely through our payment processing partners, and we do not store full payment card details on our servers.

Account Information: If you choose to create an account, we may collect a username, password, and other relevant details to manage your account and provide personalized services, like recommending specific Clutch Bags based on your past browsing and purchase history.

2.2 Information Collected Automatically

Log Data: When you visit our website, we automatically collect information about your device and browsing actions. This includes your IP address, browser type, device type, operating system, the pages you visit, the time and date of your visit, the referring and exit pages, and the links you click. This data helps us analyze website usage patterns and improve our services.

Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to enhance your experience on our website. Cookies help us remember your preferences, such as language settings, and analyze how you interact with our site. You can adjust your browser settings to control or disable cookies, but this may affect the functionality of our website.

3. How We Use Your Information

Fulfilling Your Orders: We use your personal information, including contact and payment details, to process and fulfill your product orders. For instance, we use your shipping address to send the Shoulder Bags you purchased and your payment information to complete the transaction.

Providing Customer Service: We use the information you provide to respond to your inquiries, resolve issues, and offer support regarding our products, services, or website.

Personalizing Your Experience: Based on your purchase history, browsing behavior, and preferences, we may personalize the content and offers you see on our website. This could involve recommending specific Tote Bags that match your style or sending you targeted promotions.

Marketing and Promotions: With your consent, we may use your contact information to send you promotional emails, newsletters, and updates about our new product launches, special offers, and events. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.

Analytics and Research: We use the collected data to analyze website performance, understand customer behavior, and conduct market research. This helps us improve our products, services, and the overall user experience.

4. Information Sharing

4.1 Service Providers

We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. For example, we share your shipping information with our logistics partners to ensure your Cross Body Bags are delivered promptly. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

4.2 Business Partners

In some cases, we may share your information with our business partners, such as when we collaborate on joint marketing campaigns or product launches. We ensure that these partners also adhere to strict privacy standards and protect your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law, court order, or government regulation. This could include responding to subpoenas, investigations, or other legal processes.

5. Data Security

We implement a variety of technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include data encryption, secure server technology, access controls, and regular security audits. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

Access and Correction: You have the right to access and correct the personal information we hold about you. You can do this by logging into your account on our website or contacting our customer service team.

Deletion and Withdrawal of Consent: You can request the deletion of your personal information from our systems, subject to legal requirements and legitimate business needs. Additionally, if you have provided consent for us to use your information for marketing purposes, you can withdraw that consent at any time.

Opt-Out: You can opt out of receiving promotional emails from us by clicking the unsubscribe link in the emails or by updating your account preferences.

7. Children's Privacy

Our services and website are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will delete that information as soon as possible.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. We will notify you of any significant changes by sending an email to your registered email address or posting a notice on our website. Your continued use of our services or website after the updated Privacy Policy becomes effective constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected]. We will respond to your inquiries in a timely manner and take appropriate steps to address your concerns.